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# Hub Support

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Hub Support has moved

To ask for help, use Get help. To see requests you've sent, open My support requests. Earlier threads stay here to read.

Community Member

We're on this account (geefah.com) and both users are admins, but Ali can't see the Funding section (Investors, Deals, Back Office) in the left nav. Can you enable this for our account?

Community Member

Decile Talent goes live in 7 minutes, can anyone remind me how to access the platform?

Community Member

Had problems adding a task - no task button, when tried to use dex to override that I got an error message. Looks like permissions problem but I haven't found any place to turn tasks on/off.


Community Member

EVents system has a time zone bug. London is UTC+1 on Oct 15 (and until Oct 25) but system says it is UTC+0. This is a daylight savings time issue.


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Monday, September 21
Community Member

Investor contacts not copying to an event invite list.

Wednesday, September 16
Community Member

Where I can download the CSV file format for use in uploading LP lists?

Monday, September 14
Community Member

Hi, I was looking at Decile SPV (FreePV) and curious how it works

=> I'm planning to run few SPVs from CA and learnt about ERA, does anyone know if its complex or easy to do it as a process ? Also, any service who can do it efficiently for a decent price ?

Friday, September 11
Community Member

@Woody Butler I want to change permissions to my internal data room so that I can share the pitch deck through decile. Currently, it gives this message when I share the link

I have not set this up and have not created a named list.

Thursday, September 10
Community Member
Deleting a Conversation (Dex chat thread) in Decile Hub, Conversations: how to delete a Conversation 
Community Member
Hi,
Following the recent changes to the platform, where can I find the ETL tool?
Tuesday, September 8
Community Member
I am trying to send a message in my private Hub channel, but can't locate it. There is no round chat button in the lower right area of my browser. Any guidance as to where my private channel button is in Hub would be appreciated.
Saturday, September 5
Community Member
I’m trying to upload a fundraising contact file, but Decile isn’t accepting the CSV format. Is there an IT support contact or technical team that can help resolve this issue. 
Community Member
Hi, is there a way for investors who have invested in multiple SPVs to view all their tax documents in one centralized place in Decile Pro? instead of having to enter each SPV separately to access the documents? 
Community Member
i am trying to print a statement of investments for my fund with cap adjusted. I tried "report" on the investments screen and it does something but nothing downloads, no pdf.  What am i getting wrong?
Wednesday, September 2
Community Member
Does anyone know Limited Partners in the HealthCare Sector?

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